Support

If you need help or encounter an issue, use the following resources.

Contact Your Administrator

For account access, permissions, layer configuration, and organisation-specific questions, contact your system administrator.

In-App Help - Interactive Tours

Many areas of the application include a help button () that launches an interactive tour of the panel you are in. The tour highlights each control in turn and explains what it does.

• Look for the help button in panel headers and toolbars - the map toolbars, the Search panel, the Workspaces & Layers panel, the Data Table, and most dialogs have one
• Use Next / Back to step through the tour, or close it at any time
• You can relaunch a tour as often as you like - it never changes your data or settings

Application Updates

When a new version of the application is released while you are signed in, an Update Available dialog appears showing your current version and the new one:

• Click Reload Now to load the new version immediately (finish or save any edits first)
• Click Later to carry on working - the update loads the next time you refresh or sign in

Staying on an old version for a long time can cause unexpected behaviour, so reload when it is convenient.

Documentation

You're reading it! Use the sidebar navigation or the search feature to find help on specific topics.

Reporting Issues

When reporting a problem, include:

• What you were doing when the issue occurred
• What you expected to happen
• What actually happened (error messages, unexpected behaviour)
• Your browser and operating system
• The application version - shown at the bottom of the Profile Options panel (click your avatar in the top bar)
• Screenshots if possible